Service Offerings

Business Process & Systems Analysis:   Understanding your Association business architecture and the underlying business processes that deliver upon your organizational goals is the key to any successful business systems implementation. 

Simply put, your business architecture is how you meet your business goals & what are your business goals.

This is why documented business architecture is the first activity that needs to be undertaken when considering how (or even whether) to automate any of the business functions within your organization.

In practical terms, business systems are designed to automate and coordinate the business processes activities that perform your association's business functions.  With this in mind, BSCI developed its Business Process Review Service that captures the workflows and information flows (business process activities) that ultimately perform these business functions.

The BSCI Business Process Review Service is designed to help your organization evaluate the processes and tools that can optimize your current business environment.  It is also the means to demonstrate the business value of any software systems change to any key stakeholders, and the basis of presenting ROI to these stakeholders for supporting and participating in any new software development or implementation efforts.

Association e-Business:    In order to design a website that fulfills your informational, functional, and operational requirements, the key is to partner with a company who truly understands the essential components of Association e-Business and the interdependencies between them. 

This is where BSCI is uniquely qualified to help!  BSCI understands that Customer Relationship Management (CRM) is the core activity to Association e-Business.  Let BSCI help you develop a web strategy that:

· Creates Community Building opportunities for your Association's members to maximize the value of each Member relationship

· Boosts Productivity throughout your whole organization by seamlessly integrating web self-service with your Back-Office operations

· Presents an Information Architecture that is user-focused with the navigation means for a personal & information-rich web experience

Coupled with our ability to implement e-Business solutions from Advanced Solutions International (iMIS e-Series) and internet4associations (CONTINUUM), BSCI has developed its own suite of e-Business applications being used today by leading associations.  Our solution set includes web self-service applications in the areas Meeting Registration, Dues Payments, Online Join, and Article Submission & Review.

BSCI also has unparalleled capability as an e-Application host.  We provide the most reliable and economical means to consolidate database, application, web and email servers in a secure, world-class Network Operations Center located in Chicago's South Loop.

doc.Wiki Online Documentation System:  At BSCI, we view business information systems as an integral part of your overall operational environment. 

In many cases, the critical and sometimes complex inter-dependencies between operations and business systems are often not understood or documented on organizational basis.  Not only does this condition negatively impact productivity on a day-to-day basis, but also can significantly impact business continuity and the long-term well being of your association.

With this in mind, BSCI developed the doc.Wiki Online Knowledgebase that provides your staff instant help on the business rules & operational procedures that rely on your business information systems for execution.

Flexible in purpose, doc.Wiki can be easily extended to include other key information such as organizational policies, contact &  reference information, and pertinent business systems information such as process automation routines, technical specifications, etc.

BSCI initiates deployment of the doc.Wiki in the context of its Operations Blueprint Service Offering.  This Service Offering documents the business process activities that deliver upon your association's business functions.  The Operations Blueprint allows you to easily format and populate doc.Wiki.

Maximize your staff's productivity and protect against knowledge escaping your organization as a result of staff changes.  Proven in method and easy to implement, let the BSCI doc.Wiki  be the cornerstone to supporting your user & operations environment.

AMS Implementation & Development:  Our proven methodology has been successfully applied to over 90 Association Management Software installation projects.  Very few companies understand Association Management Software (AMS) solutions like BSCI.  Our expertise includes the implementation and support of two world-class solutions:

IMIS from Advanced Solutions International

BSCI is an experienced leader in iMIS implementation & support, currently providing consulting, development, and training services to over 50 associations using iMIS.   BSCI offers training in iMIS throughout the Midwest, and our staff is formally trained and certified in the use of iMIS Business Objects (iBO) from Advanced Solutions International.

In addition to having deep, resident iMIS expertise, BSCI is the leading developer of custom web & back-office modules fully integrated with iMIS.  These include online applications for Membership Join, Meeting Registrations, and Editorial Management, as well as Communications & Email Facilities.

CONTINUUM from internet4associations

Recognizing the needs of small and emerging Associations, BSCI is the leading Authorized Solution Provider for Office Manager from internet4associations.

CONTINUUM is an ideal, low-cost solution for many associations. Architected for the Internet, CONTINUUM provides you Back-Office (Membership & Commerce), Internet, and Content Management all in one package!

Managed Services & Customer Support:  Why has BSCI been a 6 time Winner of the Advanced Solutions International Chairman's Circle Award and winner of the ASI Customer Satisfaction award for demonstrating highest level of customer commitment among all iMIS resellers nationwide?

Because we are dedicated to Customer Satisfaction!  Our commitment is to help customers get from your Association Management System what it promised to deliver.

Customers in need of more comprehensive support now take advantage of BSCI's Managed Services Program. The BSCI Managed Services Program provides Associations with a Virtual CIO, a Chief Information Organization that not only provides leadership in the areas of Business Systems Analysis and Technology Planning & Management, but also provides the day-to-day optimization and support services that will keep your operations streamlined and moving ahead.

This program is ideal for small and emerging Associations by allowing Association Leadership to focus on vision, strategies for growth, and constituent needs.

BSCI currently supports over 50 Associations using our solutions.  We have a full-time consultant/technical staff totally dedicated to supporting you.

Call us to day to inquire about our Managed Services and Customer Support Programs.

IMIS 10 and Crystal Reports Training:   BSCI is the only ASI Solution Provider that conducts regularly scheduled classes in iMIS 10 and Crystal Reports.  Our hands-on workshops are highly modularized to provide you a maximum return on your time and financial investment.

BSCI Instructors are highly recognized not only for expert-level subject knowledge, but also for their proven ability to ensure that students take away the practical knowledge they need to perform their jobs independently.

This guarantee means that should our students require assistance in performing tasks covered in the class, we will assist you onsite to perform these tasks at no charge to achieve the required results.

Are you a non-iMIS Customer?

BSCI has been focused on serving Associations and other member-based organizations for over 15 years.  Whether your needs center on developing an Information & Technology Strategy, a Custom Web Application or you simply need some short-term help on a specific technical issue, you can count on BSCI to help.

For more information, please call Jon Guenther at (312) 553-1253 x223 or email bsci@bscichicago.com

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